How digital transformation affect the travel and tourism industry: mobile apps and technological innovation

Digital transformation has a profound impact, entirely changing the way we live. In which, the travel industry digital revolution has redefined how businesses perform.

In the last two-decade, the travel and hospitality industry is the game of traditional agencies, which witness the absence of tech companies. In which, travel agencies hold undisclosed information that customers could not get it from anywhere else unless they visited the agency office. At this time, people had spent an hour to book a ticket in a serpentine queue with confirmation in a paper form. Additionally, with the manual process, passengers waste roundly 90 minutes for airline check-in.

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