Digital technology in hospitality industry: role of information technology

The importance of technology in hospitality industry is indisputable. It thoroughly changes the way customers approaching restaurants, hotels, and leisure services.

Until early 2021, COVID19 and its variants have obsessed the global hospitality industry that hotels, casinos, events, and sport performances are the most severe victim. All the karaoke services reported a significant loss in 2020 that they are planning to change their core services in favor of leasing private space for remote workers. Another example is that most restaurants in Germany have to cancel eat-in services. Currently, the government only allows food delivery serviceswhich significantly reduces their total revenues. 

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